AI Automation Services
Tech Inject builds AI automation for service businesses and e-commerce brands: order handling, quoting, support triage, reporting and data entry that currently run on people and spreadsheets. We design the workflow, connect your existing tools, add an LLM only where it earns its place, and hand over a system your team owns.
Most of the manual work in a growing business is not hard — it is repetitive. Copying order details into an ERP. Re-keying a quote request from email into a CRM. Reading a support ticket to decide who should handle it. Pulling the same weekly report. Each task is small; together they cost a team hours every day.
AI automation services replace those tasks with software that runs on its own. Tech Inject's business process automation combines three things: integrations with the tools you already use (Shopify, HubSpot, QuickBooks, Google Workspace, Slack, your ERP), rule-based workflows for the deterministic parts, and large language models for the parts that need reading, classifying or drafting. We use the LLM only where a rule cannot do the job — that keeps the system cheap to run and easy to trust.
We are an engineering team of 13+ with 150+ delivered projects, many of them ERP and e-commerce systems. That matters for automation: the hard part is rarely the AI, it is getting clean data in and out of the systems around it.
What's included
Everything we build into every engagement.
Workflow Automation
Multi-step workflows across your apps — new order to invoice, lead to CRM to follow-up, ticket to assignment — built on n8n, Make or custom Node.js services.
Email & Document Processing
Read inbound emails, PDFs, purchase orders and forms with LLMs, extract structured data, validate it, and push it into your ERP, CRM or accounting system.
Support & Lead Triage
Classify, prioritise and route support tickets and enquiries, draft first replies for human approval, and escalate anything the model is not confident about.
Automated Reporting
Scheduled reports and alerts pulled from Shopify, GA4, ad platforms and your database — delivered to Slack, email or a dashboard, with plain-English summaries.
System Integrations
REST and GraphQL integrations between e-commerce, ERP, CRM, payment and logistics systems. We built many of these ERPs ourselves, so we know where the data breaks.
Human-in-the-Loop Controls
Approval steps, confidence thresholds, audit logs and rollback on every automation that touches money, customers or inventory.
How we work
Fixed scope. Weekly demos. No surprises.
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Process Audit (Week 1)
We map the tasks your team repeats, time each one, and rank them by hours saved versus build effort. You get a prioritised list before any commitment.
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Scope & Fixed Quote (Week 1–2)
We pick the top two or three workflows, define inputs, outputs, exceptions and approval points, and give you a fixed price and timeline.
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Build & Integrate (Weeks 2–6)
We build the workflows, connect your systems, and test against real historical data in a staging environment you can inspect at any time.
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Supervised Rollout (Weeks 6–8)
The automation runs alongside your team with human approval on every action. We tune prompts, rules and thresholds until the error rate is acceptable to you.
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Handover & Support
Documentation, monitoring and alerts, a 30-day warranty, and an optional retainer for new workflows and model updates.
Right fit
Who this is built for.
- US and UK service businesses with 10–200 staff spending hours a day on data entry, quoting or scheduling
- E-commerce brands handling orders, returns and support across Shopify, marketplaces and a 3PL
- Agencies and professional services firms that want client reporting and onboarding to run without a person
- Operations teams with an ERP or CRM that still depends on spreadsheets and email to move data between systems
- Founders who have tried no-code automation and hit the limits of what it can handle reliably
Before you hire us
Straight answers to the questions we always get.
Something else on your mind? Ask us directly — we reply within one business day.
Automation projects at Tech Inject start at USD 10,000 for a scoped set of two or three workflows, including integration and a supervised rollout. Ongoing retainers for new workflows, monitoring and model updates run USD 1,000–3,500 per month. You get a fixed quote after the process audit.
Business process automation uses rules and integrations to move data and trigger actions without a person. AI automation adds language models for steps that need judgement — reading an email, classifying a ticket, drafting a reply. Most useful systems combine both; we use AI only where a rule cannot do the job.
Anything with an API or a structured export: Shopify, WooCommerce, HubSpot, Salesforce, QuickBooks, Xero, Zoho, Google Workspace, Microsoft 365, Slack, Notion, Airtable, and custom ERPs or databases. If a system has no API we can automate through its export files or a browser agent.
Every automation that affects customers, inventory or payments goes through an approval step until you are satisfied with the error rate. We set confidence thresholds so uncertain cases go to a person, log every action for audit, and build rollback into anything that writes to your systems.
Yes. Our engineering team is in India with daily overlap of four to five hours with US Eastern and UK working hours. You get a named project lead, weekly calls, and a shared Slack or email channel. US and UK sales contacts are available for first conversations.
You do. All code, prompts, workflow definitions and API credentials are yours and run in your own accounts. We document everything so your team or another vendor can maintain it. We never train models on your data.
Ready to build your ai automation services?
Tell us what you need. We'll scope it, price it and build it — with a written quote in one business day and no hidden costs.